Description

Introduction

About ITIL

IT Infrastructure Library^® (ITIL) is the most widely adopted framework for IT Service Management in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

The acronym ITIL is a registered trademark of the United Kingdom’s Cabinet Office. Following this move, the ownership is now listed as being with HM Government rather than the Office of Government Commerce (OGC). The publications continue to be Crown Copyright.

About AXELOS

AXELOS are a new joint venture company, created by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the United Kingdom and Capita plc to run the Best Management Practice portfolio, including the ITIL^® and PRINCE2^® professional standards..

AXELOS (The Accreditor) assess and license Examination Institutes (EIs) to administer ITIL accreditation and examination activities.

Why AXELOS?

The name AXELOS gives us a platform to stand out as:

• A modern, ever-evolving company on the world stage
• With a key focus on investing and developing new products
• Delivering new, ever more innovative methods of learning.

AXELOS translates appropriately globally, has impact and carries a certain degree of weight. Added to which, it has knowledge and wisdom, and gives a sense of a company that, whilst new, is still imbued with solidity and integrity.

Why ITIL Certification?

Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain a general overview, and basic knowledge and understanding of ITIL.

Successful completion of the Foundation qualification also fulfils the prerequisite entry criteria for the next level of study within the ITIL qualifications scheme, the ITIL Intermediate Level.

ITIL^® Foundation

The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle.

ITIL is the most recognized framework for IT service management in the world.ITIL helps service providers with best practice guidance on the provision of quality IT services, and the processes, functions and other capabilities needed to support them.

ITIL^® Qualification Scheme

The ITIL Qualifications scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL Best Practice, to various degrees of depth and detail.

These are the levels of qualifications within the scheme:

• ITIL Foundation
• ITIL Intermediate Level
• ITIL Managing Across the Lifecycle
• ITIL Expert Level
• ITIL Master Qualification

The modular, tiered structure of the qualification not only offers candidates the flexibility in relating to the different disciplines and areas of ITIL, but generally makes ITIL qualifications more accessible and achievable.

ITIL Intermediate Service Operation (SO) Online Course:

*2 Official Practice Question Papers, with answers
*High Quality Videos
*Online Study Material (Study Guides)
*Chapter tests
*180 days online course access